Emergency Consular assistance contact details
The objective of the Australian Embassy's Consular and Passports Section is to protect and safeguard the interests of Australian citizens/residents in Ireland within the limits imposed by the laws of Ireland. Consular assistance and advice is provided in relation to matters such as:
- help you during emergencies, such as natural disasters
- arrests and imprisonment
- welfare and whereabouts
- Australian Federal and State elections
- legalisation of documents
- passport issue and renewal
- provide assistance in the case of an accident, serious illness, or death
Australians requiring advice or assistance from the Consular and Passports Section may contact the Embassy during the Embassy’s public hours (8.30am - 4.30pm Monday to Friday, except public holidays) on +353 1 664 5300 or [email protected]
All visitors will be required to undertake a security screening and walk through the metal detector. Please advise the security guard if you have had a pacemaker implanted.
In an emergency outside Embassy office hours, the Department of Foreign Affairs and Trade's 24-hour Consular Operations Centre in Canberra may be contacted from Ireland by calling toll-free: 1800 556 197.
Visitors with an appointment should advise the reception desk in order to announce their arrival. All visitors must present to the reception desk and provide current photographic identification (e.g. passport, driving licence).
What we can and cannot do
The Consular Services Charter sets out the standards of service all Australians can expect to receive from consular staff, including what they can and cannot do.
"Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at http://www.dfat.gov.au/dept/consular/privacy.html or by requesting a copy from the Department."
Important changes to Smartraveller are coming. Our new Smartraveller website will be launched in November. It will include a simpler system for getting travel advice updates and a new approach to registration.
Travellers have told us what they want most from Smartraveller is timely travel advice. We’ve listened, and we’re working on a subscription service that will deliver the latest updates to your inbox and SMS critical alerts in a crisis.
As part of the update we no longer ask Australians to register their travel before departure.
From November, Smartraveller’s registration system will activate only when there’s a crisis overseas.
The service we provide to Australians in difficulty overseas is not changing.
You’re still welcome to register your travel with Smartraveller until November.
As always, we encourage Australians overseas to stay in touch with friends and family and let them know you’re safe.
If you need immediate assistance, you can call the Consular Emergency Centre on +61 2 6261 3305 from overseas or 1300 555 135 from within Australia.
For more information on the changes, visit Smartraveller.gov.au/changes